COVID-19 DELAYS: while the rest of the world seems to be getting back to normal, we’re going in the polar opposite direction here in Hong Kong with the Omicron outbreak and the desire to bring this very contagious variant back down to zero (which is likely an impossible battle). Courier services and flights have been even more severely affected than in the past, costs have gone up substantially again as of early March 2022, and it's still sometimes taking a bit longer than expected, so please be aware that the more economical shipping options that we offer for free, (DHL eCommerce, SF Express, HK Post E-Express, etc.) may take at least a few weeks (and sometimes several; 6-8 is still not that unusual), despite what the estimates state when you check out. If you need it quickly, we'd highly recommend the paid express options (DHL Express, TNT, UPS, etc.).
We offer three international shipping methods, and the options vary on any given day, when you checkout, to give you the best options available at that time. The options will show the cheapest method, the fastest method, and the best value so that you can find the best one that matches your needs.
We ship out of Hong Kong 2-3 business days after an order is received.
*There is free shipping (upon spending of $65 or more) covering up to a maximum of US$20 in shipping costs, using an economical method that will have only partial tracking capabilities. If you don't see a free shipping option, it means that the cheapest possible option exceeds $20. However, for all shipping options you see, free or otherwise, we've already subsidized it by up to $20.
- Option 1: Hong Kong Post E-Express costs $15 - you pay $0 (if you spend over $65)
- Option 2: DHL Express costs $55 - you pay $35 (if you spend over $65)
Please note that your country's Customs Department may charge you import duties that we will not be responsible for.
Apple Employees - if you're using the discount privilege from The Source program, please note that we cannot cover any of your shipping costs. Since our website cannot automatically distinguish between Apple employees and our customers when calculating the shipping costs, we will be following up each order with an email with payment instructions to make up the difference in shipping costs via PayPal. Sorry for the inconvenience caused.