Shipping delays and COVID-19 Contamination?

Shipping Situation
We just wanted to update everyone on the shipping delays due to the coronavirus situation. The listed estimated delivery dates on our listings do NOT yet reflect the global effects of the virus situation. If you opt for the our free shipping options when checking out, please have a look at this list to see if your country is affected by any delays.
For our free shipping options, please expect shipments to take several weeks due to the difficulty getting onto a limited number of outbound cargo flights, as well as backlogs with delivery services on the ground in the destination countries (USPS, Canada Post, etc.).
If you're opting for courier services like DHL, UPS or FedEx, they'll get delivered in their normal 3-5 day timeframe.
COVID-19 Contamination on Shipments
We've had some very valid concerns about potential viral contamination from packaging. We'll try to assuage your concerns with the following information:

  1. "The virus lives longest on plastic and steel, surviving for up to 72 hours. But the amount of viable virus decreases sharply over this time. It also does poorly on copper, surviving four hours. On cardboard, it survives up to 24 hours, which suggests packages that arrive in the mail should have only low levels of the virus — unless the delivery person has coughed or sneezed on it or has handled it with contaminated hands. It is unclear why cardboard should be a less hospitable environment for the virus than plastic or steel, but it may be explained by the absorbency or fibrous quality of the packaging compared with the other surfaces." This is from the NY Times.

  2. The inventory we have on hand was packaged in China early/mid 2019 and has been in storage in a warehouse in Hong Kong since then. There's no possibility there is contamination inside the packaging (it's been sealed for many months and the virus didn't even exist yet at the time of assembly and packaging last year).

  3. If a warehouse worker did have the virus, by the time it reaches the customer, it would not have survived the several days or weeks it took to arrive. However, if your local courier was infected and delivered it to you, that's a possibility so please take precautions to clean the packaging and wash your hands after opening and discarding the outer packaging it comes in as soon as you can.

If you have any concerns or questions, please don't hesitate to contact us at the bottom of the website.

Please stay safe and healthy, and let's take care of each other so that we can get over this pandemic!

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